Legal

Vendor Policy

Last updated 6 October 2026

This policy applies to restaurants, groceries and other shops ("vendors") that sell through Jeetak. It works together with your vendor agreement with Jeetak SARL ("Jeetak"). If the two differ, your vendor agreement applies.

1. Joining Jeetak

• Apply through the Jeetak vendor app. We'll ask for your business name and address, a contact person and phone number, and documents showing that your business can operate legally, such as your commercial registration and any licences your activity needs.
• We review every application and may accept or decline it.
• Make sure the information you give us is accurate, and update it when it changes.

2. Your store on Jeetak

• Keep your menu or catalogue accurate: item names, descriptions, photos, prices, options and availability.
• Keep prices current. Shops whose prices change often can update them daily from the vendor app or dashboard.
• Keep your opening hours up to date, and mark items or your store as unavailable when you can't take orders.
• Upload only photos and content that you own or have permission to use. You allow Jeetak to show them in the app and in Jeetak marketing for your store.

3. Handling orders

• Accept or decline each order in the vendor app within the time shown. Orders that aren't accepted in time are cancelled automatically.
• Prepare accepted orders promptly and mark them as ready in the app.
• Pack orders securely, seal them where possible, and include every item.
• Hand orders only to the Jeetak driver assigned in the app.
• If an item is unavailable, tell us through the app before you prepare the order.

4. Quality and safety

• Follow Lebanese food safety, hygiene and consumer protection rules.
• Be ready to tell customers about ingredients and allergens when they ask.
• Don't sell items that are illegal to sell or deliver, expired, counterfeit or unsafe.
• You're responsible for the items you sell, including their quality and safety.

5. Fees and payouts

• Jeetak charges a commission on the value of the items in each order, at the rate in your vendor agreement. Rates can differ by type of business.
• Your orders, balance and commissions are shown in the vendor app and dashboard.
• We settle what we owe you, and what you owe us, on the schedule in your vendor agreement.
• We'll give you at least 30 days' notice before changing your commission rate.
• Discounts and promotions you choose to run are funded as agreed when you set them up.

6. Cancellations and complaints

• Avoid cancelling orders you've accepted. Frequent cancellations, late orders or complaints can lower your store's visibility or lead to suspension.
• If a customer is refunded for missing, wrong or poor-quality items that were your responsibility, the refund may be deducted from your balance.

7. Ratings

Customers can rate their orders and individual items. Ratings help customers choose and help you improve. Don't ask for, pay for or post fake ratings.

8. Customer information

You receive customer details only to prepare and hand over their orders. Don't use them for anything else, don't contact customers outside Jeetak for marketing, and keep them secure.

9. Your information

We collect information about your business and the people who use your vendor account (names, phone numbers and email addresses), your store content, your order and sales records, and your payout details. We use it to run your store on Jeetak, pay you, support you, prevent fraud and meet our legal obligations. We share your store details with customers, pickup details with drivers, information with service providers that help us run Jeetak, and information with authorities when the law requires it. We keep financial records for as long as Lebanese law requires. Our Customer Privacy Policy describes how we protect information in general.

10. Suspension and ending the partnership

• You can stop selling on Jeetak by giving the notice set in your vendor agreement.
• We may suspend or remove your store if you break this policy or your agreement, put customers at risk or harm Jeetak's reputation. In serious cases, we may do so immediately.
• Any remaining balance is settled after the partnership ends.

11. Changes to this policy

We may update this policy. Before important changes apply, we'll tell you in the vendor app or by email.

12. Contact us

Jeetak SARL, Mount Lebanon, Lebanon. Email: support@jeetaklb.com