Legal
Customer Privacy Policy
Last updated 6 October 2026
This policy explains what personal information Jeetak collects when you use the Jeetak app or website as a customer, how we use it, who we share it with, and the choices you have.
Jeetak is run by Jeetak SARL, a company registered in Lebanon ("Jeetak", "we", "us"). You can reach us at support@jeetaklb.com.
Information we collect
Information you give us
- Account details: your name, mobile number and, if you add it, your email address.
- Delivery details: the addresses you save, the pin you place on the map, and notes for the driver.
- Orders: what you order and from which shop, prices, delivery fees, discounts and how you paid.
- Ratings, reviews and messages you send through the app or to our support team.
Information collected when you use the app
- Location: if you allow it, your phone's location, so we can find your address and check that it's inside our delivery area. You can turn this off in your phone's settings and type your address instead.
- Device and usage information: device model, operating system, app version, language, IP address, crash reports, and the features you use.
- Notification token: an identifier that lets us send you order updates as push notifications.
Information from others
- Shops and drivers send us updates about your order, such as pickup and delivery confirmation and any problem with the order.
- Payment providers, if you pay with an option other than cash, tell us whether a payment succeeded. We don't receive or store full card numbers.
How we use your information
- To create and manage your account and verify your mobile number.
- To take your order, send it to the shop, assign a driver and deliver it.
- To show your order's status, and the driver's location while your order is on its way.
- To calculate delivery fees, take payments and give refunds.
- To answer your questions and handle complaints.
- To keep Jeetak safe by preventing fraud, abuse and unauthorized access to accounts.
- To fix problems and improve the app.
- To send you offers and news, if you agree. You can opt out at any time.
Who we share it with
We share only what each party needs to do its part:
- Shops receive your name, the items you ordered and your order notes, so they can prepare your order.
- Drivers receive your name, phone number, delivery address and pin, and order details, so they can deliver your order and call you if they can't find you.
- Service providers that help us run Jeetak, such as cloud hosting, maps and location services, push notifications, verification codes by text message, email delivery, payment processing and crash reporting. They may use your information only to provide their service to us.
- Authorities, when the law requires it, or when it's needed to protect the safety and rights of our customers, partners or Jeetak.
- A buyer or successor, if Jeetak is merged or sold. This policy would continue to protect your information.
We don't sell your personal information.
How long we keep it
- Account information: for as long as your account is open.
- Order and payment records: for as long as Lebanese tax and accounting rules require, even after you delete your account.
- Support messages: for as long as we need them to resolve your request and keep a record of it.
When we no longer need information, we delete it or make it anonymous.
Your choices and rights
You can:
- See and change your profile and saved addresses in the app.
- Ask for a copy of your personal information, or ask us to correct it.
- Turn off location access and push notifications in your phone's settings.
- Opt out of marketing messages.
- Delete your account in the app, or ask us to delete it. See Delete your account.
To make a request, email support@jeetaklb.com from the email address on your account, or include the mobile number you registered with. We reply within 30 days.
We handle personal information in line with Lebanese law, including Law No. 81 of 2018 on Electronic Transactions and Personal Data.
Security
We protect your information with encrypted connections, access controls and limited staff access. No system is completely secure, so keep your phone and account safe, and tell us straight away if you think someone else has used your account.
Children
Jeetak isn't meant for children. You must be 18 or older to create an account. If you think a child has given us personal information, contact us and we'll delete it.
Changes to this policy
We may update this policy. Before important changes apply, we'll tell you in the app or by email. The date at the top of this page shows when it last changed.
Contact us
Jeetak SARL, Mount Lebanon, Lebanon. Email: support@jeetaklb.com