Legal

Terms of Use

Last updated 6 October 2026

These terms apply when you use the Jeetak app or website to order from restaurants and shops. By creating an account or placing an order, you agree to them. Please read them together with our Customer Privacy Policy.

1. About Jeetak

Jeetak SARL ("Jeetak", "we", "us") runs an app that connects customers in the Upper Metn, Mount Lebanon, with local restaurants, groceries and shops ("shops") and with independent delivery drivers. Shops sell and prepare the items you order. Drivers are independent contractors who pick up and deliver your order. Jeetak takes your order, sends it to the shop and arranges the delivery.

2. Your account

• You must be 18 or older to create an account.
• Give accurate information and keep your mobile number up to date. We verify your number with a one-time code.
• Keep your account secure. You're responsible for orders placed from it.
• Use one account per person, and don't open an account for someone else without their permission.

3. Placing an order

• Before you confirm, the app shows the items, their prices and the delivery fee. Each shop sets its own prices, and prices can change.
• Your order is confirmed when the shop accepts it. If the shop doesn't accept it within the time shown in the app, the order is cancelled and you aren't charged.
• If an item is unavailable, the shop or Jeetak may contact you to replace it, remove it or cancel the order.
• If you have an allergy, say so in your order notes and check with the shop. Shops are responsible for the ingredients and preparation of their food.

4. Delivery

• The delivery fee depends on the distance between the shop and your address. You see it before you order.
• Delivery times shown in the app are estimates.
• Please be at your address and reachable by phone. If the driver can't reach you after reasonable attempts, the order may be cancelled, and you may still pay for items that were already prepared.
• Check your order when it arrives, and report any problem within 24 hours.

5. Payment

• You can pay in cash on delivery, or with any other payment option shown in the app.
• For cash orders, please have the amount ready, as drivers may not always carry change.
• Prices are charged in the currency shown in the app.
• Online payments are handled by our payment providers.

6. Cancellations and refunds

• You can cancel for free until the shop accepts your order.
• After the shop accepts, it may not be possible to cancel, or you may pay for items already prepared.
• If items are missing, wrong or damaged, contact us within 24 hours. We may ask for photos. Depending on the case, we'll refund the affected items, give you credit in the app or arrange a replacement.

7. Ratings and reviews

Rate and review honestly and respectfully. Don't post anything offensive, false or private. We may remove reviews that break these rules. Driver ratings are anonymous.

8. Fair use

Don't misuse Jeetak. That includes fake orders, fraud, abusing promotions, harassing shops or drivers, and trying to interfere with the app. We may suspend or close accounts that do.

9. Promotions

Promo codes and discounts have their own conditions, can't be exchanged for cash, and can end at any time.

10. Our responsibility

• We work to keep Jeetak running smoothly, but we can't promise it will always be available or free of errors.
• Shops are responsible for the items they sell, including their quality, safety and ingredients.
• As far as the law allows, Jeetak's liability for an order is limited to the amount you paid for it. Nothing in these terms takes away rights you have under Lebanese consumer protection law.

11. Closing your account

You can delete your account at any time. See Delete your account. We may suspend or close your account if you break these terms.

12. Changes to these terms

We may update these terms. Before important changes apply, we'll tell you in the app. If you keep using Jeetak after that, the new terms apply.

13. Law and disputes

These terms are governed by Lebanese law. If something goes wrong, contact us first so we can try to fix it. Any dispute we can't settle together goes to the competent courts of Lebanon.

14. Contact us

Jeetak SARL, Mount Lebanon, Lebanon. Email: support@jeetaklb.com